In business, a benchmark is a standard used for comparison, allowing companies to evaluate their performance against goals or best practices. It helps identify areas for improvement by analyzing differences in performance metrics. Benchmarking can be internal, comparing current performance to past performance, or external, comparing against industry-leading competitors.
IT benchmarks are a set of metrics used to measure the performance of an organization's IT systems, services, or processes against those of other similar organizations or industry leaders. They help identify areas where an IT department can improve and optimize its operations to achieve more efficient and compliant results.
